The introductory app feeds customers with record responses after their accounts are blocked. Specific questions remain unanswered.
Defense is useless
Daniel, he says, is unaware of any guilt and has therefore asked for Tinder’s support multiple times. He wants to know the reason for his account being suspended. The answers almost always return the same, noting that there is no formal appointment procedure. Those who have been blocked can no longer log into Tinder using their Facebook account or phone number.
For Daniel, this type of customer contact is incomprehensible: “I’m not an angel, maybe I did something wrong,” he told SRF consumer magazine “Espresso.” “But I don’t think it’s fair that we just prevent without giving an explanation.”
Suddenly opening again
With Daniel stuck supporting Tinder, “Espresso” knocks the dating app. And here it is: Soon after the request, the account was opened. Tinder apologizes for the inconvenience in an email to Daniel. But the company still owes an explanation as to why his account was banned. Even when he asked Daniel several times, there was no answer to that question.
No transparency when it comes to bans
There may be understandable reasons why Tinder does not want to inform those affected when an account is banned: If Member A reports member B to Tinder, for example because Member B has sent slippery messages, then it is theoretically possible for B to discover that Or mentioned by prof. But the fact that users were left in the dark in a way like in Daniel’s case shows questionable indifference towards the members – especially when people have been wrongly blocked.