Consumer Counsel Elin Swanson Katz is encouraging cable customers to contact their service provider if they qualify for a loss of service credit as a result of Superstorm Sandy.
Connecticut law provides a credit or refund to cable subscribers who experience a service outage for more than 24 continuous hours in “an amount that represents the proportionate share of such service not received in a billing period, provided such interruption is not caused by the subscriber.”
Customers should call or email their cable service provider to request this outage credit and not assume it will be granted automatically. “If you were out of service for over 24 hours, you are entitled to a credit, and should absolutely claim it,” Mr. Katz said.
The Office of Consumer Counsel (OCC) has been focused on storm-related issues and investigations for more than a year now. “The cost of such an event adds up, and since Connecticut residents have the chance to realize a savings, we want to make sure they are aware of this opportunity,” Mr. Katz said .