Hug Your Customers with Mitchell’s CEO

Jack Mitchell, author of the Wall Street Journal Business Bestseller Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results and chairman of the Mitchell Family of Stores (Mitchell’s/Richard’s/Marsh and Wilkes Bashford), will be the first speaker in the Wisdom from CEOs series Tuesday, Sept. 29, at 7 p.m. at the Westport Public Library, 20 Jesup Road, Westport.

Jack Mitchell

Jack Mitchell

During the free event, Mitchell will discuss:

  • The long-term, sustainable success detailed in Hug Your Customers;
  • How to create a culture of hugging that extends beyond the workplace and into everyday lives;
  • An energizing blueprint for customer and employee retention, increased per capita spending and groundbreaking success;
  • A practical philosophy that has allowed Mitchell and his Family of Stores thrive and excel in today’s challenging retail marketplace.

The “Wisdom from CEOs” series is sponsored by Patriot Bank and Bernstein Global Wealth Management.

“Patriot Bank’s goal is to be the key resource for entrepreneurs and their businesses, local nonprofits in Darien, Fairfield, Greenwich, Norwalk, Stamford, Trumbull, Westport and other key organizations throughout Fairfield County. The lessons about business and success that Jack Mitchell shares in his book can be a great tool for those now growing their business or even those leading dynamic nonprofit leaders and organizations striving for excellence in serving the public. Jack’s ideas are exceptional and truly effective, and we’re proud to support the Westport Library as it brings CEO thought leadership for all to learn more about,” said Patriot Bank CEO Ken Neilson.

For more information on Westport Public Library’s “Wisdom from CEOs” series, visit

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